Frank Wiethoff
Partner, Management Advisory
In the context of a highly dynamic market environment in global competition, high costs, long process durations and latencies as well as a lack of service quality and customer proximity can trigger high pressure to act for companies. A lack of standardization of processes and a consequent lack of comparability, effectiveness and compliance require sustainable process and structure optimization.
To remain competitive and increase the effectiveness and efficiency of the company in the long term, the centralization of transactional processes in a shared service center could be a suitable solution. Here, transactional processes can be bundled for a uniform level of quality and reliability and process costs can be sustainably reduced. In the optimum case, the result of such centralization and standardization ranges from specialization effects ("economies of skill") and reduced error rates to significant economies of scale, increased cost transparency and reduction of process costs with increased process quality. The increased customer and market orientation with a high level of professionalism represent a competitive advantage.
How do we approach this in concrete terms?
After a thorough examination of the suitability of relevant processes for possible bundling in a shared service center, the implementation of this project is initiated and intensively supported using BDO's structured and proven model. These programs are usually characterized by a high degree of interdisciplinarity. Not only transformation management - also tax law, labor law and, if necessary, but transformation law competencies are also required. Here, BDO is at your side with its holistic competence centers.
In addition to specific prerequisites and framework conditions for such a transformation, four dimensions need to be considered as success factors:
- Technologies and systems and necessary expansion requirements
- Process harmonization and transparency
- Concrete and strategy-compliant service agreements as well as
- the available resources and personnel of the company.
Targeted site selection is also an integral part of BDO's structured process model, in which we use our site analysis tool in close cooperation with the global BDO structures and offices.
We help you to achieve the greatest possible effect on results from such a process concentration and thus set up your company in a future-proof and scalable way, and realize significant cost advantages in the process.
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